FAQ-Frequently Asked Questions

What are the shipping times for your products?

We take 4 days to process your order then 4 to 6 days to deliver to you.

Where do we ship your product from?

Our offices are located in Paris , In France .
Our workshops are located in the SOUTH of France.

Do you provide product tracking/tracing information?

Yes, wait 3 days after your order and ask us via email at Contacts@ksuals.com

Some items are missing from my order, what's happening?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this.
Simply send us a picture of the damaged item in question to the email address: Contacts@ksuals.com and we will send you a similar replacement item as quickly as possible.

I still haven't received my order. What's taking so long?

We apologize for the delay.
You can, however, track your order and see where it is at any time.
If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at: Contacts@ksuals.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items.
If you still wish to receive a refund on your order, we can of course make the payment, in the event that the recourse is made within 30 days following the date of the order and that the product(s) concerned are not on sale.
For more information, please read our refund policy further.