Return policy

Return policy

Our policy lasts 30 days.
If more than 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
* Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.

Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank.
There is often a processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, contact us at the following address: Contacts @ksuals.com .

Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged.

If your order does not match what you ordered, we invite you to contact us at Contacts@ksuals.com , attach your order number and photos of your product to illustrate the problem.

We will get back to you as soon as possible to provide you with a solution to the inconvenience encountered.

Following our return we will exchange or refund the item.
If you need to replace yours with the same item, please email us at Contacts@ksuals.com to follow the item return procedure.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return.

Shipping :
To return your product, you must send it to the following postal address:
Ksuals
8 rue Camille Claudel, Meudon, 92360, France.

Shipping costs associated with returning your item are your responsibility. They are non-refundable.
If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment.
We don't guarantee that we will receive the returned item.